Under the terms and in compliance with Law no. 144/2015 of 08.09, ImoEscala makes available the necessary information so that the consumer customer can exercise his right of complaint with an official, third and impartial entity that will help him resolve the dispute in question.
Alternative dispute resolution is the possibility for all consumers to have recourse to official bodies to assist them in resolving or guiding some conflict before opening litigation in the courts.
As a rule, the procedure can be described as follows:
1) The consumer customer asks an impartial third party to act as an intermediary between them and the supplier or service provider who is the target of their complaint.
2) The intermediary can suggest a solution to your complaint, impose a solution on both sides or bring the parties together to find a solution.
Alternative dispute resolution may be translated as "mediation", "conciliation" or "arbitration".
Alternative dispute resolution is, on the whole, less expensive, less formal and faster than the judicial procedure.
Thus, in case of litigation, the consumer client may resort to an Alternative Dispute Resolution Body of consumption:
CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito da Universidade Nova de Lisboa
Campus de Campolide, 1099-032 Lisboa
Tel.: 213 847 484 / 91 922 55 40
Fax: 213 845 201